Frequently Asked Questions
Everything you need to know about our luxury home decor and services.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the UK, while international orders may take 7-14 business days depending on the destination and customs processing.
Do you offer a bespoke photo framing service?
Yes, we offer a professional print and fit service. Simply upload your digital images on our product pages, and we will print, mount, and frame them so they arrive ready to display.
What is your return policy for home accessories?
We offer a 28-day return policy for most items in their original packaging. Please note that personalized or custom-printed products are non-refundable unless they arrive damaged.
Are your lacquered trays and boxes water-resistant?
Our high-gloss lacquer finish is durable and moisture-resistant; however, we recommend wiping up spills immediately with a soft, damp cloth and avoiding prolonged exposure to direct sunlight.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure checkout.
Can I include a gift message with my order?
Absolutely. During the checkout process, you can select our premium gift wrapping service and include a personalized message which will be handwritten on a luxury card.