Returns & Exchanges

At Addison Ross, we want you to be completely satisfied with your luxury home accessories; if your order isn't perfect, you can return it within 28 days of receipt for a full refund or exchange.

1

Initiate Your Return

Log into our online returns portal with your order number and email address to select the items you wish to send back.

2

Pack Your Items

Carefully place the items in their original luxury packaging and secure them within a sturdy shipping box to prevent damage during transit.

3

Attach Shipping Label

Download and print your pre-paid return shipping label from the portal and affix it clearly to the outside of your package.

4

Drop Off and Track

Hand your package to the designated courier service and retain your tracking receipt; your refund will be processed once our quality team inspects the goods.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing